Refund Policy
Last updated: 9 July 2026
1. Introduction
This Refund Policy governs all payments, subscriptions, and refund requests relating to the use of this application ("InsureAIQ"). By subscribing to or using the Platform, you ("User") agree to the terms outlined below.
This policy is aligned with applicable South African legislation, including the Consumer Protection Act, 68 of 2008 ("CPA"), where applicable.
2. Subscription and Billing
- The Platform operates on a subscription and/or usage-based billing model, as agreed upon at the time of onboarding.
- Fees are billed in advance unless otherwise agreed in writing.
- It is the User's responsibility to review all pricing, features, and billing terms before confirming subscription.
- Unless cancelled in accordance with this Policy, subscriptions will automatically renew at the end of each billing cycle.
3. Failed Payment
Where subscription fees remain unpaid after the applicable due date, Insure AIQ reserves the right to suspend or restrict access to the Platform until all outstanding amounts have been settled. Continued nonpayment may result in the cancellation of the User’s subscription and access to the Platform.4. Cooling-Off Period (Where Applicable)
In accordance with the CPA, individual consumers (where applicable) may be entitled to a cooling-off period of five (5) business days from the date of subscription.
- During this period, the User may cancel the subscription and request a refund, subject to reasonable charges for services already rendered or accessed.
5. Refund Eligibility
Refunds may be considered under the following circumstances:
- Duplicate or incorrect billing
- Proven technical failure of the Platform that materially prevents use of core services
- Cancellation within the applicable cooling-off period (if applicable)
- Any other circumstance required by law
Refunds will not be granted in the following cases:
- Change of mind after full or partial use of the Platform
- Failure to use the Platform after subscription activation
- Misunderstanding of features or functionality where these were reasonably disclosed
- Breach of the Terms of Service
- Suspension or termination due to misuse of the Platform
6. Enterprise and Business Clients
Where the User is a juristic person (e.g., company, broker firm, or insurer), the CPA cooling-off provisions may not apply.
- All payments made by business Users are generally non-refundable unless explicitly agreed otherwise in writing.
7. Cancellation of Subscription
- Users may cancel their subscription at any time by providing notice via the Platform or designated support channels.
- Cancellation will take effect at the end of the current billing cycle unless otherwise specified.
- No prorated refunds will be issued for unused portions of a billing cycle, unless required by law or agreed otherwise.
8. Price Change
InsureAIQ reserves the right to amend subscription fees upon reasonable proper notice to Users. Any revised pricing will apply from the next billing cycle or renewal period.9. Refund Process
- All refund requests must be submitted in writing through the Platform's official support channels.
- Requests must include sufficient detail, including account information and reason for the refund.
- Approved refunds will be processed within a reasonable period, typically within 7–14 business days.
- Refunds will be made using the original payment method, unless otherwise agreed.
10. Chargebacks and Disputes
- Users agree to contact the Platform provider to resolve any billing issues before initiating a chargeback.
- Unjustified chargebacks may result in suspension or termination of access to the Platform.
11. Limitation of Liability
To the maximum extent permitted by law:
- The Platform provider shall not be liable for any indirect or consequential losses arising from subscription or use of the Platform.
- Refunds, where applicable, are limited to the amount paid for the relevant billing period.
12. Amendments to this Policy
We reserve the right to amend this Refund Policy at any time. Updated versions will be communicated via the Platform, and continued use constitutes acceptance of the revised terms.
13. Contact
For any refund-related queries or requests, Users may contact us via the Platform's official support channels.
By subscribing to or using the Platform, you acknowledge that you have read, understood, and agree to this Refund Policy.